1
Upload or paste
Upload a CSV, JSON, or XML export from your ITSM platform. Or paste the ticket content directly.
Incident Lifecycle
Close the loop on every incident.
Every resolved PagerDuty incident, ServiceNow ticket, or Jira issue becomes a validation opportunity. Upload it and Povenos converts it into a scenario your team can run against your own procedures.
The incident happened. Now prove the team can handle it.
Primary Integrations
Works with the platforms your team runs on.
PagerDuty
Import incident records directly. Every resolved incident becomes a scenario you can validate against.
ServiceNow
Import incident records including sys_id and standard exports. Close the loop on every major ticket.
ConnectWise
CSV, JSON, and XML exports from ConnectWise Manage.
Jira
Jira Service Management issues with fields and comments.
Freshservice
Standard Freshservice ticket exports.
Any source
Paste any incident description or upload a text file.
How it works.
Upload or paste the ticket. The platform creates a scenario, which you review and launch.
2
Auto-detect source
The platform identifies the source system and creates scenario context automatically.
3
Review scenario
A scenario draft is generated from the ticket data. Review and adjust before launching the session.
4
Run the simulation
Your team responds to the scenario as if it were happening again. The platform captures every decision and produces the evidence report.
Why real incidents make better training.
When teams train against incidents that actually happened, the context is immediately relevant. They know the systems, stakeholders, and what went wrong.
You already have the data. Povenos turns it into training.
Works with the full platform.
Imported scenarios work exactly like library scenarios. They are scored against your policies, captured in the execution log, and produce the same evidence reports.
Run them self-serve or assign them to your team for operational validation.
Import your first ticket.
Turn a real incident into a training scenario in minutes.